Privacy Policy

EvelloAI provides AI-powered virtual front desk and customer communication solutions that help businesses automate customer interactions, schedule appointments, capture leads, and manage communications across supported channels.

Throughout this policy, "EvelloAI", "we", "our", and "us" refer to EvelloAI and its affiliated services.

We may collect the following types of information:

Information You Provide

• Name
• Email address
• Phone number
• Company name
• Billing information
• Account credentials
• Information submitted through forms or support requests

Customer Interaction Data

When customers interact with AI assistants powered by EvelloAI, we may process:

• Messages
• Voice transcripts
• Appointment details
• Contact information
• Service requests
• Scheduling information

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Log information

Cookies

We may use cookies and similar technologies to improve functionality, remember preferences, analyze website performance, and enhance user experience.

We use information to:

• Provide and operate our services
• Schedule appointments and manage customer interactions
• Deliver AI-powered responses and automation
• Improve platform performance and reliability
• Provide customer support
• Process subscriptions and payments
• Detect fraud, abuse, or security threats
• Comply with legal obligations

EvelloAI uses artificial intelligence technologies to provide automated communication and scheduling services.

Information processed through our platform may be analyzed by AI systems solely for the purpose of delivering requested services, improving service quality, and maintaining platform functionality.

We do not sell customer data.

Our platform may integrate with third-party providers, including:

• Calendar providers
• Telephony providers
• Messaging providers
• CRM systems
• Payment processors
• Cloud hosting providers
• AI model providers

These providers may process information as necessary to deliver their services.

Their use of information is governed by their own privacy policies.

We do not sell personal information.

We may share information only when necessary to:

• Provide requested services
• Operate integrations selected by customers
• Process payments
• Protect our legal rights
• Comply with applicable laws
• Respond to lawful governmental requests

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

While we work to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

We retain information only for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it may be deleted, anonymized, or securely archived.

Depending on applicable laws, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Request a copy of your information
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be submitted through the Contact Us section of our website.

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the effective date and publish the revised version on our website.

Continued use of the services after changes become effective constitutes acceptance of the updated policy.

If you have questions regarding this Privacy Policy or our privacy practices, please contact us through the Contact Us section of the website.

By using EvelloAI, you acknowledge that you have read and understood this Privacy Policy.